If you need to return a product purchased from Aston (Melton Mowbray) Ltd. then you have 28 working days to do so. The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us.
The goods should also be returned with their original box, packing and accessories.
If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 10 working days.
Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.
Please return your item to the following address:
The Vauxhall Centre
This returns policy does not affect your legal rights.
Return of Fitted Parts
Parts that have been fitted to a vehicle are considered used and fall outside of the scope of our normal returns policy outlined above.
NOTE: We highly recommend fully inspecting parts on receipt and before fitting.
As such we do not accept returns for parts that have been fitted to a vehicle or those which have been used for the purpose of diagnosing a fault. It may still be possible to return these parts, however this is at the sole discretion of Aston (Melton Mowbray) Ltd. and will depend entirely on the nature of the part in question.
All parts can be replaced after fitting IF they are deemed to be faulty by an authorised Vauxhall retailer and fall under the Vauxhall 12 months parts warranty. If it is not possible for the diagnosis to be completed by a main Vauxhall Retailer then the part can be sent to the address below:
Online Parts – Warranty Claims
The parts will be submitted for inspection by Aston (Melton Mowbray) Ltd. to Vauxhall Motor’s to verify the fault. This can take, but is not limited to, a period of up to 30 days. If the part is found to be faulty then it will be replaced in accordance with Vauxhall’s parts warranty program. If the part is found not to be faulty or the cause of the fault is attributed, but not limited, to any of the following circumstances e.g. incorrect fitting of the part, damage to part due to incorrect fitting, incorrect diagnosis of the original fault. Then in all cases the faulty part will be returned to the customer.
NOTE: Vauxhall Superstore routinely marks parts in 1 of 3 ways including the use of smart water where they are considered of high value to ensure the part being returned is indeed the part that was originally supplied. The return of any part, including that concerning a warranty claim, found not to be supplied by Aston (Melton Mowbray) Ltd. will be considered fraudulent and as such maybe pursued through the judicial system.